Shipping, Exchange and Claims

Shipping fee and delivery time

Delivery takes place with Posten MyPack. Delivery time is 1-5 working days. At peak times, delivery time may be one or more days longer. If delivery time exceeds the normal delivery time, you will be notified of the delay. Please note that you have the right to cancel your purchase at no cost for such delays. The Scorett Group are not responsible for circumstances beyond our control and cannot be held liable for delays arising from Posten's failure to fulfill its commitment to the extent permitted by applicable consumer legislation.

The regular shipping fee is 39 SEK. Under campaign periods, free shipping may be offered. Normally there is a limit for when the shipping fee is included in the price, such as “Free shipping from 1200 SEK.”

Delivery with Posten MyPack

Your package is shipped with Posten MyPack to your nearest agent. You currently cannot select or change agent. Information about where the Post has its agents can be found here. Shipping may be included in the price during promotional periods, otherwise the usual shipping cost is 39 kr. Orders we receive before 11 o'clock are sent from us the same day. Delivery time is usually 1-3 weekdays. Delivery is only made to addresses in Sweden. Once your order has been sent from us, you will receive an email with the package's package number. You can search your delivery status on the Posten website www.posten.se. When your package has arrived at the agent, you will receive a text message with the package ID number. You must have your ID when you pick up your package. If someone other than the buyer is to pick up the package, that person must be able to display both his own and the client's identification. If a change of name has to be made on the package afterwards for the correct person to be able to collect it, it costs 150 SEK and, if applicable, this cost will be charged to the customer.

Partial deliveries

We do not apply any partial deliveries. If any item in the order is not in stock, the goods will be shipped, and the items that cannot be delivered are credited.

Extended laying time

Your package is available at Postens agent for 14 days. If you want to extend this time for some reason, it costs 100 kr. You can extend the time to a maximum of 30 days. If the laying time is extended at the customer's request, we reserve the right to charge this cost to the customer.

Transferring packages

Be careful when ordering and enter the correct address and zip code. When ordering with Klarna as payment method, your national registration address will be automatically displayed. This cannot be changed. Never accept a purchase with the wrong address. The address is retrieved from Klarnas register and if the address is incorrect, you can also contact Klarna by email info@klarna.se or Klarnas customer service by phone 08-120 120 10. In that case, they will update their address book and it will appear directly on the purchase page. Transferring a package from one agent to another costs 150 kr. If the transfer is done at the customer's own request or because the customer entered the wrong address or postal code when ordering, we reserve the right to charge this amount to the customer.

Uncollected packages

Your package is available at the Postens agent for 14 days. If packages are not collected, we charge shipping and handling costs for uncollected packages of 150 SEK.

Force Majeure

Events such as war, natural disaster, strike, government decision or other events beyond the Scorett Group's control, which could not reasonably be foreseen, should be attributed to Force Majeure, which means that the Scorett Group is exempted from the obligation to fulfill the agreed agreements.

Exchange

When replacing an e-commerce order, you must place a new order in the webshop of the new size and return the product you want to exchange. You return the item you wish to exchange and use the return shipping slip attached to the delivery.

Right of withdrawal

You have 14 days of withdrawal from the receipt of the goods, according to the distance contract and non-business agreement. As a consumer, you are entitled to get your money back from undistributed purchases within 14 days of the date on which Canada Snow received the withdrawal request. Refund is made using the same payment method as at the time of purchase. You can of course try the product if it fits, but on return, the goods must be in original condition/unused and be returned undamaged in their original carton. To make use of the right of withdrawal, the item should always be returned to our warehouse. Please note that you must inform us that you have changed your mind within 14 days of your arrival to you or the postal agent. In the case of a refund or return, we are entitled to deduct for any impairment incurred during your handling of the goods. Here you will find the Consumer Agency's regret form.

Return address:
Scorett Centrallager
Härdgatan 22
432 32 Varberg

Returns

If you want to use your right of withdrawal, return the item to our warehouse. Return to warehouse costs 59 kr which is regulated in connection with the refund. Use the return shipping slip attached to the delivery. Tell us the reason for the return on the return slip. Contact customer service if no return slip is available. Please use the same bag as the delivery came in. The shoe carton must be packaged well and no sticker labels or tape may be placed directly on the shoe box. Remove any old shipping labels. We do not refund the return costs that the customer himself posted. You are responsible for the product until it reaches our warehouse. Save the post receipt you receive at the time of submission. Upon return, a refund is made to the same card or bank account as the original payment was made, minus the return shipping charge. It may take up to 10 days for your refund to be refunded. If you use the pre-printed return ticket, you can follow your return package on www.posten.se.

If your payment method is Klarna invoice, you should not pay your original invoice when returning to stock. A new invoice of 59 kr for the return freight will be shipped. When doing a return, please contact Klarna and inform you that you returned your goods to avoid reminder and a reminder fee on your invoice. You can do this easily via the Klarnas website, which you will find here. You can contact Klarna via email info@klarna.se or reach Klarnas customer service via phone on 08-120 120 10. 

Reclamation

Canada Snow is responsible that the delivery of goods that leave the warehouse are in good condition. Should the product be defective or defective when it arrives, customer service must be contacted before the product is returned. We are following the consumer law, where the customer has 3 years of right of complaint. Any damage shall be notified within 2 months of the discovery of the damage. Any transport damage should be noted in connection with the extradition. A transport damage is treated in the same way as other complaints. At an approved reclamation,

In the event of a valid complaint, no refund will be charged and any shipping and invoice fees associated with the purchase will be refunded. Complaints are notified by phone or mail to customer service. Please attach a picture.

The Scorett Group follows and complies with the Distribution Trade Act and the recommendations of the Swedish Complaints Board.

If your reclamation has been denied, but you claim that the decision is incorrect, we suggest you register make a case at ARN (www.arn.se Box 174, 10123 Stockholm). ARN or the General Complaints Board takes independent decisions in, among other things, complaints. Scorett Footwear AB always accompanies any disputes with ARN, and always adheres to ARN's decision.

In case of alternative dispute resolution, you can, as a consumer, turn to the EU Commission Online Platform, European Commission Online Dispute Resolution (EU ODR), for alternative dispute resolution. https://ec.europa.eu/odr